FAQs

We invite you to contact our dedicated sales team in person at our galleries, art fair booths or online.

For enquiries regarding artwork please fill out the enquiry form related to the artwork on Whitecube.com and a member of our sales team will be in contact with you.

No. Many of our artists do not provide Certificates of Authenticity and it is the artist’s decision as to whether they do so or not, in the same way that some artists choose to sign their works and others choose not to. Where White Cube is selling the artwork to you on behalf of the artist, we can, upon request, provide a letter confirming we received the artwork directly from the artist.

Our artworks are sold unframed unless stated otherwise. We are happy to put you in contact with framers who can advise on our artists’ preferred framing specification for your artwork.

No. However, many of our shipping partners offer this service for an additional fee. We are happy to put you in contact with providers with experience in this field who can assist you.

We accept payment by credit/debit and wire transfer.

Depending on where the artwork is located when it is invoiced and when it is released to you or your shippers, you may be subject to sales taxes. On some secondary market sales, White Cube is also required to charge an artist resale royalty. You will be responsible for any export/import duties if you are planning to move the artwork across jurisdictions. A member of our sales team can guide you through what additional fees White Cube will need to add to the purchase price of the artwork. UK VAT needs to be paid for any artworks being collected directly from White Cube Bermondsey.

We are legally required to obtain and check identity documents for all our customers who purchase an artwork worth €10,000 or more, or who spend more than €10,000 in a series of transactions.

Please understand that we are obliged to apply these checks regardless of whether you are a new or a longstanding collector of ours. We would be grateful for your patience while we carry out these checks – we will endeavour to make the process as fast and efficient as possible. A member of our compliance team will be in contact should your purchase require these checks.

Please see our terms and conditions for online sales.

If you are buying an artwork offline, a member of our sales team can provide a copy of our invoice terms. The artwork will be released to you from the gallery’s storage facility when you have paid in full. You will be responsible for onward shipping and are required to insure the artwork as well.

Unless your artwork is currently installed as part of an exhibition, it will normally be available for collection promptly after you have paid in full. After we have notified you that the artwork is ready for collection, you have 30 days to collect it before storage charges are applied. 

Please see terms and conditions for online sales.

If you are buying an artwork offline, you will be responsible for onward shipping from our premises and for any damage to the artwork while in transit.

We invite you to visit the bookshop at our Bermondsey gallery location. Our hours are Tuesday – Saturday, 10am–6pm and Sunday 12noon–6pm.

You can contact us online. You can also phone us on +44 (0) 20 7930 5373

Should you wish to return or cancel an order, please refer to our Terms of Sale.

If your order arrives damaged, please contact us so that we can assist you.

If you have changed your mind, you can return your order to us within 30 days of receipt of the item. If you need to return or exchange an item, please contact us explaining the reason for the return. Please note that items sold at a discount cannot be refunded.

To be eligible for an exchange or refund, you must return your item unused and in the same condition and packaging that you received it.

Once your return has been received, your refund will be processed.

If you are contracting with us as a consumer online (including by email) or by phone, you have the right to cancel all or part of your contract at any time up to 14 calendar days after the day on which you receive the items you ordered. The right to cancel does not apply to items purchased in store. This statutory right is separate from our exchanges and refund policy above.

We aim to deliver your order within:

• UK: 1–2 weeks
• EU: 2–4 weeks
• International: 2–4 weeks

Shipping costs are calculated at checkout and are included in the final purchase amount.

Please note, deliveries to non-EU countries within Europe may be subject to delays. If you placed an order more than 4 weeks ago and have yet to receive the item, please contact us and we will follow up with our courier partners on your behalf.

International orders are subject to import duties, taxes, and/or service charges. Payment of these is the responsibility of the recipient.

Online orders of publications and merchandise can be collected from our Bermondsey gallery only, free of charge.

If there is an error with your order or you need to make a change, please contact us with your order number as soon as possible and we will do our very best to assist you.

Please contact the bookshop for all trade enquiries.

Editions are artworks produced in larger quantities. They enable our artists to work with renowned printers and fabrication studios, as well as offer more affordable artworks to their collectors and new clients. White Cube has a large selection of editions, including prints, small sculptural artworks and textiles. We work directly with our artists to create these limited editions.

Traditionally, in printmaking, an edition is a number of prints made from one plate. These prints are signed and numbered by the artist as a record of the limited number of that impression and the total edition size.

Print editions are two-dimensional works on paper, typically consisting of a number of prints made from a single plate. Each print is signed and numbered by the artist, serving as both a record of its limited quantity and authentication of the edition.

Sculptural editions, or multiples, are three-dimensional art objects. They may be signed, stamped or numbered. Where an edition is unmarked, your White Cube invoice acts as authentication of the edition.

Our editions are intended for your personal collection. To ensure that as many collectors as possible can enjoy the editions, we limit sales to one edition of each artwork per client.

The purchaser pays for shipping.

For all online orders our editions are flat packed by hand by our editions team. The packaging is to the highest standards, managed at our warehouse using archival materials.

We aim to dispatch editions within 2 weeks of the edition being completed using a tracked and signed courier service. You will receive an email notification when your order is on its way.

Shipping times are as follows:

• UK: 1–2 weeks
• International: 2–4 weeks (subject to customs clearance)

If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and/or service charges, which are levied once a shipment reaches your country. You will need to pay all additional charges.

Editions with a value over $2500 may require the US customs service to request ID from the recipient (examples include EIN, SSN, VAT, GST, RFC). Our courier may try to contact you for additional information to clear the parcel through customs. If you encounter any problems, please contact us and we will be happy to assist you.

For some high value or large format framed editions we will be in contact after purchase to calculate shipping and packing costs.

Collection is available from our Bermondsey gallery location only. Please use the tick box online at the time of placing your order to select this option. UK VAT needs to be paid for any artworks being collected directly from White Cube.

Always store print editions flat and in a dry environment out of direct sunlight. It is best to handle editions with clean or gloved hands.

For advice on sculptural editions please contact us and our team will be happy to assist.

Our editions are sold unframed unless stated otherwise. We are happy to put you in contact with our framers who can advise on our artists’ preferred framing specification for your edition.

We are legally required to obtain and check identity documents for all our customers who purchase an artwork of €10,000 or more, or who spend more than €10,000 in a series of transactions.

Please understand that we are obliged to apply these checks regardless of whether you are a new or a longstanding collector of ours. We would be grateful for your patience while we carry out these checks – we will endeavour to make the process as fast and efficient as possible. A member of our compliance team will be in contact should your purchase require these checks.

We accept payment by credit/debit and wire transfer.

Should you wish to return or cancel an order, please refer to our Terms of Sale.

If your order arrives damaged, please contact us so that we can assist you.

If you are not happy with your order, you can return your order to us within 30 days of receipt. If you need to return/exchange an item, please contact us explaining the reason for the return/exchange. Please note that items sold at a discount cannot be refunded.

To be eligible for an exchange or refund, you must return your item unused and in the same condition and packaging that you received it.

Once your return has been received, your refund will be processed.

If you are contracting with us as a consumer online (including by email) or by phone, you have the right to cancel all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods. This right to cancel does not apply to goods purchased in store. This statutory right is separate from our exchanges and refund policy above.